Last Updated: 23 July 2026
Your satisfaction is our priority. If there's any issue with your order, we're happy to help with returns, exchanges, and refunds.
Return Window
You can request a return, exchange, or refund within 7 days of delivery.
Size Exchange
Wrong size? We offer completely free size exchange — no extra charges.
The product must be unused, unwashed, and in original condition with all tags intact
One exchange is allowed per order
Refund
Once your return is approved, we'll process a full refund. You can choose:
Refund to your original payment method, or
Store credit
Refunds are processed within 30 business days of approval.
Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery — we'll provide an immediate replacement or full refund.
How It Works — 3 Simple Steps
Contact us via WhatsApp or email with your order number
We'll approve your request and share return instructions
Send the product back — once it passes quality check, your refund/exchange/replacement will be processed
Contact Us
To request an exchange, replacement or refund, contact:
Email: Hello@thnkrz.com
WhatsApp: 7891037877
Support Hours: Monday–Saturday, 10 AM–6 PM IST
Please include your order number in every request.
By placing an order with THNKRZ, you acknowledge that you have reviewed and accepted this Return, Exchange & Refund Policy.