Shipping policy

Last Updated: 23 July 2026

Thank you for shopping with THNKRZ. We aim to deliver every order safely and within the estimated timeline mentioned below.

Shipping Coverage

We currently ship across India to all serviceable pin codes.

Shipping availability may vary depending on the customer’s location and courier serviceability.

Shipping Charges

  • We offer free standard shipping on all prepaid and Cash on Delivery orders.

  • Size exchanges, re-deliveries and customer-requested re-dispatches may involve additional shipping charges.

Order Processing

All THNKRZ products are processed specifically for each order.

Orders are usually processed and dispatched within 1–3 business days after confirmation.

Orders placed on Sundays, public holidays or during high-demand periods may require additional processing time.

Cash on Delivery Confirmation

Cash on Delivery orders may require confirmation through WhatsApp, SMS or a phone call before processing.

  • Customers must confirm their COD order within 24 hours.

  • Unconfirmed, incomplete or suspicious COD orders may be cancelled.

  • THNKRZ reserves the right to request prepaid payment for customers with previous refused or RTO orders.

Estimated Delivery Time

Most orders are delivered within 5–7 business days after order confirmation.

Delivery to remote locations, North-East India, Jammu & Kashmir, Ladakh, island regions and other limited-service areas may take longer.

Delivery timelines are estimates and may be affected by:

  • Courier delays

  • Bad weather

  • Public holidays

  • Incorrect or incomplete addresses

  • Customer unavailability

  • Operational or logistical disruptions

Order Tracking

Once your order has been shipped, tracking details will be shared through SMS, email or WhatsApp.

Tracking information may take up to 24–48 hours to update after dispatch.

Address and Order Changes

Customers must check their name, phone number, address, pin code, size and product details before placing an order.

Address, size, colour or other order changes can only be requested within 1 hour of placing the order.

Once an order enters production or has been dispatched, changes may not be possible.

THNKRZ will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

Failed Delivery and RTO

Customers are responsible for remaining available during delivery attempts and responding to courier calls.

An order may be returned to origin if:

  • The customer refuses the parcel

  • The customer is repeatedly unavailable

  • The phone number is unreachable

  • The address is incorrect or incomplete

  • The customer fails to collect the shipment after delivery attempts

COD Orders

If a COD order is refused or returned due to customer unavailability:

  • The same order will not be re-dispatched on COD.

  • Re-dispatch will require full prepaid payment and a ₹149 re-shipping charge.

  • Future orders from the same customer may be accepted on prepaid payment only.

Prepaid Orders

If a prepaid order is returned due to an incorrect address, refusal, customer unavailability or an unreachable phone number:

  • Re-dispatch will require a ₹149 re-shipping charge.

  • Any eligible refund will be processed only after the product reaches our return facility and passes quality inspection.

  • Forward and return shipping charges may be deducted from the refund.

No shipping deduction will apply where the return occurred solely because of a verified courier error.

Delayed Shipments

Occasional courier or operational delays may occur beyond our direct control.

A delay alone does not automatically qualify an order for cancellation or refund once the order has entered production or has been dispatched.

Our support team will assist in raising and following up on delayed-shipment cases with the courier partner.

Lost or Damaged Shipments

Please contact us immediately if your tracking shows delivered but you have not received the parcel, or if the package arrives visibly damaged.

For damaged, defective or incorrect products, contact us within 3 calendar days of delivery with:

  • Order number

  • Clear photographs of the parcel and product

  • A short description of the issue

  • An opening video, where available

Valid cases will be handled according to our Return and Exchange Policy.

Contact Us

For shipping-related assistance, contact us at:

Email: Hello@thnkrz.com
WhatsApp: 7891037877
Support Hours: Monday–Saturday, 10 AM–6 PM IST

By placing an order with THNKRZ, you acknowledge and agree to this Shipping Policy.